Development of Stakeholder Engagement Plans and Policies


Map stakeholders and their relationships with the insurance company, lay out a relationship policy and promote it to other areas of the company. We employed the AA1000 Stakeholder Engagement Standards methodology.


  • Stakeholder mapping: we interviewed 32 professionals to map out key stakeholders across the different areas within the company, as well as any major issues in their relationship.
  • Preparation and validation of the Stakeholder Engagement Policy.
  • Engagement forums: workshops with the key professionals to promote the engagement policy and topic within the company.
  • Analysis of results: based on the interviews and workshops, we presented a mapping of all the insurance company’s stakeholders that included risk prioritization, dependency and other criteria, as well as a mapping intended for internal and market disclosure.

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